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Royal Mail business Help Centre.

 



Quick and easy access to your top business mail questions.

Are you based in London or do you regularly send mail to addresses in London?

Find out how our services will operate during the London 2012 Olympic and Paralympic Games.

Tariff, VAT and Bulk Mail Changes 2012

From 2nd April 2012, we're making some changes to prices, VAT and Bulk Mail Products. Find out more detailed infomation by visiting the web links below


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Collections (regular or single)

Arrange regular or single (ad-hoc) collections at a pre-arranged time.

Single (ad-hoc) collections: If you want to arrange a single collection call us on 08457 950950. Call by us by midday if you need a collection on the same day (Monday to Friday).

Regular collections: To apply for a regular business collection you can either use our online form or download a collection application form PDF (1.24 MB). You can set up a Direct Debit PDF (75.6KB)  to pay or send us a cheque. 

Providing the right paperwork: If you post on account you will need to have the relevant paperwork ready for your collection driver to check and scan on arrival.  Our collection paperwork page gives you the advice you need.

How to present your mail: Print, display and keep near your posting area. This guide on how to present your mail for collection (PDF 118KB) will help support the smooth transition of your mail from collection right through to delivery.

Unusually large postings: If your mailing is over 4000 letters or 1000 large letters / packets, please let us know as soon as possible or by 3pm the day before. If you have been asked to contact your local office directly, please do so. Alternatively, please call us on 08457 950950.

Bank Holidays: Find out about our collections arrangements for bank holidays

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PO Boxes®

A PO Box® is an alternative, professional address for your business or private mail.

Ready to apply now? You can download and complete a PO Box® application form and send it, along with your proof of address, payment or Direct Debit application PDF (75.6KB) to:

PO Box applications team,
PO Box 740,
BARNSLEY,
S73 0ZJ

Remember to check our terms and conditions

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Our business response (return/reply/freepost) services

We have a host of different services to encourage your customers to respond to your mail outs, or return packets and other items to you from the UK or abroad.

Our range of Inland response services: Go to our Inland response services overview page to find the service which best suits your business needs. Get more detailed information about the service and how to apply.

A choice of International response services: To understand the different ways of receiving responses from your international customers see our International Response overview page.

International response user guide: Everything you need to know to help you choose and use our International Response services PDF (4.34MB) in one printable guide.

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Business redirections & diversions

Are you about to move and want to continue receiving your mail at your new business address? There are two different services available: 

Business redirection: A business redirection is perfect if your whole company is moving permanently or temporarily, in the UK or over seas.

Ready to apply for a business redirection? You can download a business redirection form PDF (1.16MB) which contains guidance on how to complete and submit the application. Send the completed form, along with accompanying documents to:

PO Box 944,
STOKE-ON-TRENT,
ST1 5DB

Business Diversion: You are more likely to need a business diversion if you are moving from a building which you share with other businesses, or if only part of your company is relocating. 

Want to apply for a business diversion? The business diversion application form PDF (116KB) contains everything you need.

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Franking (meter mail) service

Royal Mail's franking service offers convenience, value for money and a professional look to your business mail.

Franking Help Centre: If you already use our franking service, our new franking help centre gives you all the help and advice you need to get the most out of your franked post.

To learn more about franking: If you are new to franking or want to take a fresh look at the services you can use with your machine, go to our new franking service webpages. 

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Online business accounting (OBA)

You can manage your account, view and pay invoices and use tailored reporting with your Online Business Account.   

To access your Online Business Account go directly to the OBA page

Need help or advice with OBA? The OBA help centre has the answers to your queries, as well as a wealth of ‘how to’ guides to help you do more with OBA.

Would you like an Online Business Account? It's quick and easy to set up - email us your request for an Online Business Account now and we'll do the rest.

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Ordering mail supplies

You will need certain mail supplies when using our services which will be provided when you set up a new account or service. You can also re-order them quickly and easily online.

On-line mail supplies: Go to online mail supplies for quick and easy access to the things you need to keep you posting. (If you do not have a Royal Mail account, please enter your franking machine's die number in the account number field).

More about ordering supplies:  For more information and advice about what you need and how to order go to our mail supplies solution page.

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Preparing & Presenting your business mail

Whether you send letters or packets, PPI or franked mail, here are some printable and easy to follow guides on mail presentation to help you get the best possible service from us.
 

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Service Updates

Get the latest news about our service across the country by signing up to receive free Royal Mail service updates. Find out about our delivery and collection arrangements for bank holidays. 

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Did we help you today?

If we couldn’t answer your question today please email us your enquiry and we will respond
within 48 hours.

Your comments and feedback are important to us and help to fill these pages with information which really matters to you. Please email us with suggestions of what else you would like to see on this page.

 

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