It’s good for business to reach your customers on the first delivery - but that’s not always possible. With Safeplace* you can give your customers the option to have their goods delivered to a secure place of their choice - or with a nominated neighbour. Safeplace means:
- customers know you have their instructions if needed
- more parcels are delivered safely, even when the recipient is out
- fewer pick ups from Royal Mail’s delivery offices
- free service for Royal Mail Tracked 24™ and 48 customers.
* Available to Royal Mail Tracked 24™ and 48 customers.
Let your customers nominate a delivery location
Safeplace allows Royal Mail Tracked 24 and 48 account holders’ customers the opportunity to nominate a preferred delivery location – a ‘safe place’ or with a nominated neighbour.
This means that when your customers order bulky or fragile items for delivery to their home, they don’t have to be in - and that’s a big plus for some. No redeliveries to arrange and no special trips to the local delivery office.
Goods delivered first time
When a customer places an order with you online or by phone and you have signed up to Safeplace, they will be able to nominate a 'safe place' as an alternative delivery point if they like.
Your customer’s instructions will be shown on the Safeplace parcel's label, so we’ll know where to leave the item if the customer is not at home. We’ll also leave a P739, a “something for you” card, confirming where the package has been left.
To take advantage of Safeplace, you’ll be a customer already spending over £2,000 a year. This is a free service that can only be used in conjunction with Royal Mail Tracked 24 and 48.
Need to set up an account?
If you don’t already have one, you can contact our Business Centre on 08457 950 950*.
Many of our customers have Account Managers
If your business has a Royal Mail Account Manager, contact yours and find out more about how offering Safeplace can give your customers a more likely first delivery for their goods.
Already have an account?
If you already have an account, contact a member of our business team on 08457 950 950*. They will tell you how to add Safeplace to your account. It will speed things up if you can have your Royal Mail account number to hand when you ring us.
- What do you do if the customer's instructions can't be followed?
- Does Safeplace guarantee first-time delivery?
- How will Royal Mail know where the customer wants the item to be left?
- What counts as a 'safe place'?
- How do customers nominate a 'safe place'?
- Which products can it be used with?
- How much does it cost?
What do you do if the customer's instructions can't be followed?
In these cases we will issue a P739, “Something for you” card, and return the item to the delivery office. The customer can then arrange for redelivery or they can pick the item up in person.Back to top
Does Safeplace guarantee first-time delivery?
No, because in a very small number of cases it won't be possible to follow the customer's Safeplace instructions. Examples of these include: if it would be dangerous for us to access the nominated point; if the item would be exposed to bad weather; or if the nominated point is clearly insecure (i.e. a doorstep in full view).Back to top
How will Royal Mail know where the customer wants the item to be left?
You will need to display the customer’s instructions clearly on a label on the outside of the Packet. You can print this information onto the label using either our DMO software, or your own systems.
Take a look at Royal Mail’s Safeplace Licence February 2011Back to top
What counts as a 'safe place'?
Customers can ask for items to be left in any secure, weatherproof area of the property, as long as it is easily accessible for us. Alternatively, they can nominate a near neighbour to receive delivery of the item.Back to top
How do customers nominate a 'safe place'?
If you have signed up to the Safeplace service, customers can nominate an alternative delivery option when they place an order with you. It is up to you how you wish to capture their Safeplace instructions.Back to top
Which products can it be used with?
Currently, Safeplace is only available for use with Royal Mail Tracked™.Back to top
How much does it cost?
There is no additional charge for the Safeplace delivery option.Back to top
*Calls may be recorded and monitored for training and compliance purposes. Calls cost 5p per minute plus your telephone company's network access charge.
Monday to Friday 8am-6pm